jiliov Privacy Policy
How your personal information is collected, stored, and protected — the full jiliov privacy policy is detailed here.
Introduction and Scope
jiliov ("we", "our", "platform") is a trusted online casino and betting platform. Protecting the privacy of your personal information is one of our top priorities. This Privacy Policy ("Policy") has been prepared in accordance with the laws of Bangladesh and applicable international standards.
This Policy applies to the jiliov website (jiliov.lat) and all its services, mobile versions, and applications. By registering on our platform or using our services, you are considered to have agreed to the terms of this Privacy Policy.
We believe that transparency is what builds genuine trust. That is why this Policy explains in detail what information is collected, why it is collected, and how that information is kept secure.
1 Information We Collect
jiliov collects several types of information. This information comes from two main sources — what you provide directly and what is collected automatically while you use the platform.
During registration and account management, you may provide the following information:
- Full name and date of birth
- Email address and mobile number
- Mailing address and national identity card details (for identity verification)
- Financial information — bKash, Nagad, Rocket, Upay or bank account details (for transaction processing)
- Any information provided when contacting customer support
When you use our platform, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device type
- Cookie and session data
- Gaming activity on the platform and login duration
- Transaction history and records of financial activity
2 Purpose of Using Your Information
jiliov uses the information collected about you for specific, lawful, and defined purposes. We never use your information for irrelevant or unauthorized purposes.
To complete your account registration, verification, login security, and identity authentication processes.
To verify and store financial information for processing deposits, withdrawals, and bonuses.
To resolve your issues, handle complaints, and provide 24/7 live chat support in Bengali.
To take necessary steps to prevent unauthorized access, fraudulent activity, and money laundering.
To analyze platform performance, develop new features, and improve the user experience.
To send important account updates, promotional information, and transaction-related notifications.
3 Sharing Information with Third Parties
jiliov does not sell or transfer your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain specific situations.
- Payment providers: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Technology and game providers: Contracted technology partners who operate the platform and are bound by strict confidentiality agreements.
- Legal obligations: To the relevant authorities pursuant to court orders, government directives, or legal investigations.
- Fraud investigations: To the relevant agencies investigating fraudulent activity, money laundering, or other criminal conduct.
Outside of the above cases, we never share your information with any third party without your consent. Every third party is required to comply with our privacy standards.
4 Cookies and Tracking Technologies
jiliov uses cookies and similar tracking technologies to operate the website. Cookies are small text files stored on your device that help the website function smoothly.
- Essential cookies: These cookies are necessary to maintain login sessions and ensure security.
- Functional cookies: For language preferences, session settings, and a personalized experience.
- Analytics cookies: Collect anonymous statistics to analyze and improve platform usage.
You can control or delete cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.
5 Data Security Measures
jiliov follows industry-standard technologies and processes to protect your information. Our security infrastructure is continuously reviewed and improved.
All data transmissions are secured with SSL/TLS encryption.
Advanced firewalls and intrusion detection systems actively monitor the platform.
Only authorized personnel can access information for specific, defined purposes.
Please keep in mind that complete security on the internet cannot be guaranteed. We therefore strongly recommend that you keep your account password confidential and change it regularly.
6 Data Retention Period
jiliov retains your information for as long as your account is active and as needed to provide services. Even after an account is closed, some information may be retained for the following reasons:
- Legal obligations: Retaining transaction records for a defined period in accordance with financial and legal regulations.
- Dispute resolution: Maintaining information necessary to resolve any potential legal claims or disputes.
- Fraud prevention: To prevent the same individual from making repeated fraudulent registrations in the future.
Once the information is no longer relevant or the period required by legal obligations has expired, we securely delete or anonymize your information.
7 Your Rights
As a user of jiliov, you have certain important rights over your own personal information. We respect these rights and are committed to fulfilling them to the best of our ability.
- Right to know: You may request to know what information we hold about you.
- Right to correction: You may request that incorrect or incomplete information be corrected.
- Right to deletion: In certain circumstances, you may request that your information be deleted.
- Right to restrict processing: In some cases, you may request that the processing of your information be limited.
- Right to object: You may object to marketing communications or certain types of use of your information.
To exercise these rights, contact us by email. We will do our best to respond to your request within a reasonable time. Some requests may not be fully fulfilled due to legal obligations.
8 Protection of Minors
jiliov strictly does not provide services to persons under the age of 21. Our platform is for adults aged 21 and over only.
We apply an age verification process at the time of registration. If a minor has created an account using false information, that account will be closed immediately and all related information will be deleted. We never knowingly collect or store information from persons under the age of 21.
If a parent or guardian believes their child is using our platform, please contact our support team immediately.
9 Policy Changes and Updates
jiliov reserves the right to amend this Privacy Policy from time to time. The Policy may be updated in response to changes in business operations, the addition of new services, or legal changes.
If any significant changes are made, we will notify you in the following ways:
- Displaying a notice on the platform.
- Sending an update to your registered email address.
- Changing the "Last Updated" date at the top of this page.
If you continue using the platform after changes are made, you are considered to have consented to the updated Policy.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is always here for you.
Contact Methods
Send any privacy-related requests by email. We will get back to you within business days.