jiliov Terms and Conditions

jiliov (hereinafter referred to as "Platform", "we" or "us") provides an online gaming and betting service for users in Bangladesh. These terms and conditions form a legally binding agreement between you and jiliov.

By registering on the platform, logging in, or using any service, you acknowledge that you have read, understood, and agreed to these terms in full. If you disagree with any part of these terms, please refrain from using the platform.

jiliov reserves the right to change, amend, or update these terms and conditions at any time without prior notice. Continued use of the platform after updated terms are published will be taken as your acceptance of the new terms. You are therefore advised to review this page regularly.

The following eligibility criteria must be met to use jiliov services:

• You must be 21 years of age or older. This platform is operated for persons aged 21 and above only.
• You must open a valid account in your own name. Registering under another person's identity or with false information is strictly prohibited.
• Each person may create only one account. Operating multiple accounts may result in all accounts being closed and balances being forfeited.
• Online gaming must be lawful in the country or region where you reside.
• You must not be a person on jiliov's prohibited list.

3.1 Registration Process

When registering with jiliov, you must provide accurate, complete, and up-to-date information. Once registration is complete, jiliov may request additional documents to verify your account identity. Failure to provide the required documents in time may result in the account being temporarily or permanently closed.

3.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. jiliov will not be held responsible for any loss arising from sharing this information with anyone or from a third party using your account.

If you suspect unauthorized access to your account, notify our support team immediately at [email protected]. jiliov reserves the right to temporarily suspend an account if suspicious activity is detected.

3.3 Account Verification (KYC)

To ensure security and prevent financial fraud, jiliov may request identity verification at any time. This may include a copy of your national ID card, passport, or driving licence, as well as a bank statement or utility bill.

4.1 Deposit

The following methods can be used to deposit funds on jiliov: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

Only a payment method registered in your own name may be used for deposits. Depositing funds through a third party is strictly prohibited and may result in account closure.

4.2 Withdrawal

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5 to 30 minutes. However, verification procedures or banking processes may sometimes cause delays beyond this time.

• Withdrawal requests will only be approved to the same method used for the deposit.
• Winnings from bonuses must meet the wagering requirement before withdrawal.
• jiliov reserves the right to hold a withdrawal and request additional documents in cases of suspicious transactions.
• If evidence of fraud or rule violations is found, the withdrawal may be cancelled and the account closed.

5.1 Welcome Bonus

jiliov offers new members a 100% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus, making your total balance ৳2,000.

To withdraw the bonus amount, you must wager 15 times the total (deposit + bonus) amount (wagering requirement 15x).

5.2 General Bonus Terms

• Each player is eligible for each bonus offer only once.
• A bonus is only valid for use within the specified period from the date it is received.
• If a bonus is claimed using multiple accounts, false information, or fraudulent means, all bonuses and winnings will be forfeited.
• jiliov reserves the right to change the terms of any bonus offer or cancel it at any time.
• Bonus funds cannot be withdrawn directly — they are withdrawable only after the wagering requirement has been met.

5.3 VIP Program

jiliov's VIP program has five tiers. Members can advance to higher tiers based on regular play and enjoy weekly cashback benefits:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

The account must remain active and free of any rule violations to receive VIP benefits.

The following activities are strictly prohibited on the jiliov platform:

• Creating or operating multiple accounts.
• Registering with a false identity or false information.
• Using fraudulent tactics to circumvent bonus terms.
• Playing games using software bots, scripts, or automated systems.
• Collusion or attempting to influence results by conspiring with other players.
• Using the platform for money laundering or financial crimes.
• Attempting to exploit technical vulnerabilities or bugs in the platform.
• Harassing, intimidating, or behaving aggressively toward other members.

For any of the above violations, jiliov reserves the right to close the account, forfeit the balance and winnings, and take legal action if necessary.

7.1 Game Operation

All games displayed on jiliov are operated by certified game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others). Game outcomes are determined through Random Number Generator (RNG) technology and every game ensures fair play.

7.2 Technical Issues

Any winning result displayed incorrectly due to a technical fault or system failure will be considered void. jiliov will not be held liable for losses in this situation. If a bet or game round is affected by an internet disconnection, it will be resolved in accordance with the applicable policy.

7.3 Betting Limits

Minimum and maximum betting limits are set for each game and market. If you wish to set personal limits on your account, please contact the support team.

jiliov believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment, not as a source of income.

• Deposit Limits: You can set a maximum limit on your daily, weekly, or monthly deposits.
• Self-Exclusion: You can exclude yourself from the platform for a set period of time.
• Session Limits: You can set a time limit for each gaming session.
• Reality Check: You will be reminded at set intervals of how long you have been playing.

If you notice any signs of gaming addiction, please visit our Responsible Gaming page immediately and contact the support team for assistance.

jiliov places the highest priority on protecting your personal information. The platform uses SSL encryption technology, which keeps your data and financial transactions fully secure.

To learn more about how we collect, use, and store your information, please visit our Privacy Policy page. By using the platform, you are also giving your consent to our privacy policy.

10.1 Closure by User

You may close your account at any time by emailing [email protected]. Please withdraw any eligible balance before closing your account. If the wagering requirement for a bonus has not been met, the bonus balance will be forfeited.

10.2 Closure by jiliov

jiliov may temporarily or permanently close any account in the following circumstances:

• If these terms and conditions are violated.
• If fraudulent or deceptive activity is conducted from the account.
• If the account is being operated by a minor.
• If the account has been inactive for an extended period.
• Following a self-exclusion request.

jiliov makes every effort to operate a safe and reliable platform. However, jiliov will not accept liability in the following circumstances:

• If a game or bet is affected by an internet disconnection.
• If a transaction is delayed due to a third-party payment provider.
• If the service is temporarily unavailable due to an unexpected technical fault.
• If loss occurs due to the user's own negligence or errors in providing information.
• If the user fails to maintain the security of their account.

jiliov's maximum liability will in no case exceed the balance held in the user's account.

If you have any dispute or complaint, please first contact our support team at [email protected]. Our support team is active 24/7 and provides assistance in Bengali.

jiliov endeavours to resolve all disputes in good faith. We will provide an initial response within 7 business days of the complaint being submitted. Complex disputes may take longer to resolve, but you will be kept updated at every step.

If a resolution cannot be reached by mutual agreement between the parties, the dispute may be settled through an independent mediation process.

jiliov's customer support team provides service in Bengali 24 hours a day, 7 days a week. You can reach us in the following ways:

• Live Chat: Use the live chat from any page on the platform for immediate assistance.
• Email: [email protected]

If you have any questions about these terms and conditions or anything is unclear, do not hesitate to contact the support team.

If any part of these terms is declared invalid or unenforceable by a court or arbitration process, only that part will be removed; the remainder of the terms will continue in full force and effect.

jiliov's failure to act or delay in acting on any part of these terms shall not be considered a waiver of that right or provision.

These terms constitute the entire agreement between jiliov and the user and supersede all previous oral or written agreements or understandings.

Thank you for reading and accepting these terms. We hope your gaming experience at jiliov is safe and enjoyable.